Golf and Hospitality

There is a power that comes from specialization.

Take this simple "round" of questions and see how your club is doing managing its people, processes, and avoiding the hazards that the
current financial and regulatory environment holds:

1.   Do you know how long after being hired, managers and food handlers must complete the state safety course, and how frequently
they must renew their certification?
Score:   Yes (-1=Birdie) * We have an idea (0=Par) * We don't know (+1=Bogie)
2.   Do you know what changes have occurred in Federal COBRA and HIPAA rules in the last year?
Score:   Yes (-1=Birdie) * We have an idea (0=Par) * We don't know (+1=Bogie)
3.   Do you know which information must - and must not - be kept in an employee's personnel file?
Score:   Yes (-1=Birdie) * We have an idea (0=Par) * We don't know (+1=Bogie)
4.   Do you receive waivers from all eligible employees who don't select your benefits, and, do you track ongoing
changes in the status that affect eligibility?
Score:   Yes (-1=Birdie) * We might/sometimes (0=Par) * We don't (+1=Bogie)
5.   Do you offer a competitive benefits plan consisting of a 401k retirement plan, medical plans, dental, life,
and discount programs?
Score:   Yes (-1=Birdie) * We offer some (0=Par) * We don't (+=Bogie)
6.   Do you have an investment committee reviewing the performance and compliance of your 401k on a
quarterly basis?
Score:   Yes (-1=Birdie) * We might/sometimes (0=Par) * We don't (+1=Bogie)
7.   Do you know which of your employees must be OSHA certified and how frequently they must renew their certification?
Score:   Yes (-1=Birdie) * We have an idea (0=Par) * We don't know (+=Bogie)
8.   Do you have an employee policies handbook (and are you following it)?
Score:   Yes/Yes (-1=Birdie) * We might/sometimes (0=Par) * We don't (+1=Bogie)
9.   Do you have a departmentally customized safety manual (and do your employees know it)?
Score:   Yes/Yes (-1=Birdie) * We might/maybe (0=Par) * We don't (+1= Bogie)
The Turn . . .
10. Do you have a well communicated procedure for reporting any accident that may occur at the club?
Score:   Yes (-1=Birdie) * We might (0=Par) * We don't (+1=Bogie)
11. Do you know in what cases an employee can be deemed "salary" and still earn overtime pay?
Score:   Yes (-1=Birdie) * We have an idea (0=Par) * We don't know (+1=Bogie)
12. Do you have time clocks that are integrated with your POS system for tracking time and attendance?
Score:   Yes (-1=Birdie) * We don't know (0=Par) *  We don't (+1=Bogie)
13. Do you know the tax rules governing the reporting of tips added as service charge for members
and those added later?
Score:   Yes (-1=Birdie) * We have an idea (0=Par) *  We don't know (+1=Bogie)
14. Do you have regular training for managers on hiring practices, sexual harassment, etc.?
Score:   Yes (-1=Birdie) * We might/sometimes (0=Par) *  We don't (+1=Bogie)
15. Do employees have a toll-free way to acess someone other than their direct supervisor to report issues/problems?
Score:   Yes (-1=Birdie)   * Maybe (0=Par) * No (+1=Bogie)
16. Is there an EAP (Employee Assistance Program) offering personal counseling for your employees?
Score:   Yes (-1=Birdie) * Maybe (0=Par) * No (+1=Bogie)
17. Do you have personnel change forms that route for approvals in a paperless environment?
Score:   Yes (-1=Birdie) * Maybe (0=Par) * No (+1=Bogie)
18. Do employees have 24/7 electronic access to their pay stubs and pay information?
Score:   Yes (-1=Birdie) * Maybe/Sometimes (0=Par) * No (+1=Bogie)

Overall Scoring
-4 or below:   Very well done; your people practices are to be admired.
-3 to +1:   Probably time to review practices and avoid unpleasant surprises that may be looming.
+2 or above:   Let go of the mouse, and pick up the phone!

For the answers to the above questions or to speak with a specialist about how Veritas can assist you in these areas,

please call 239-495-3763 (toll-free at 800-397-1566), or email us at info@goveritas.com. And, don't forget to tell us your score.